Velocity REOS, Inc., DBA BPO Photo Sets Dot Com, located at PO Box 110425, Bradenton, FL 34211 and client, jointly and severally hereinafter referred to as ‘Client’ agree to the terms and conditions of the following service agreement. Velocity REOS, Inc., will provide photography services consisting of exterior and interior evaluation photography services hereunto referred to as ‘Protocol of Service’.

Service Provided

Photography
Velocity REOS, Inc., will provide photography services consisting of exterior and interior evaluation photography services hereunto referred to as ‘Protocol of Service’.

Repairs and Maintenance
Velocity REOS, Inc., may also provide occupancy checks, maintenance, re-key, lawn care, de-trash, house cleaning, and minor repairs on an “as needed” basis. Rates will vary, depending upon each job.

Protocol of Service
Client shall enter each order in BPOPhotoFlow.Com. Information shall include:

Property Address
The property address shall include street name, city, state, and zip code. Velocity REOS, Inc., cannot be liable for addresses, which are not entered correctly. We can only accept orders, which are mappable through Google/GPS. Written directions to a location will not be sent to any contractor.

Completion Time frame
Standard orders entered before 10:00 a.m. weekdays will be completed the next BUSINESS day. However, orders may be completed sooner. The 24-Hour Weekday Rush Service will be completed within 24 hours. Super Rush Weekday Service will be completed within six DAYLIGHT hours if ORDERED BEFORE 11:00 a.m. weekdays. Weekend or holiday hours are NOT considered weekday hours.

Service Requested
Client shall specify exterior or interior BPO Photo Sets, and any other services required.

Point of Contact (for Interior orders)
The point of contact (POC) will be required in the comments section of the order. Our contractors represent themselves as representatives of Velocity REOS, Inc. They will not represent themselves as an employee or assistant of the client themselves. If the POC does NOT show up for an appointment, a partial credit of $4.00 will be issued to Client. If our contractor makes an attempt to call the point of contact but is not able to scheduled an appointment due to a unresponsive or if not permitted interior access, client will receive a credit for the order, minus a surcharge of $3.00.

Lockbox/Gate Code
The lockbox or gate code shall be indicated in the comments section. If an order is dispatched without a lockbox code, invalid code, or if there is no lockbox, exteriors will only be supplied and a partial credit of $4.00 will be issued to Client.

Special Instructions
Any special instructions shall be indicated in the comments section. An example of special instructions includes a gate code to gain access to a property in a gated community. If a vacant lot is required, list the approximate lot location (i.e. 2nd lot on right). Customers are not permitted to substitute any photos from what is within the work order. A work order is a description of the service we provide. Client is responsible to select the proper service for the order requested. For example, if a client selects our drive-by set (four photos), our work order will request our contractor to complete the following four photos: Front, one side, address verification, and a street scene. Our client is not permitted to substitute ANY photos from the four in the work order.

As soon as the order is entered, the dispatch agent of Velocity REOS, Inc. will immediately dispatch the order. When the contractor completes the photo set and/or other services, all photos will be uploaded to BPOPhotoFlow.Com. Client will receive an email with photos attached, and the photos will also be loaded into the client’s portal. Once an order is accepted by our contractor, the ORDER CANNOT BE CANCELED OR MODIFIED.

Exclusions/Act of God
Velocity REOS, Inc. shall be excused from completing job requests within the time constraints due to an inaccurate address provided by Client, acts of God, acts of government, severe weather, or unsafe conditions. Rush fees will be WAIVED if Client is not able to receive orders within the time frame requested, but Client will be required to pay for standard service rates in such cases.

Fee Structure
All fees will be clearly stated prior to order submission. Initial rates listed are based upon a minimal of 25 orders per month. If the minimal amount is not met, future rates per order may increase. After 90 days from the client sign up date, the minimal amount of orders within a 30 day period will be five. Accounts with less than five orders per month are subject to inactivity or a rate increase. Prices may be changed at any time without further notice. However, once an order is submitted by our client, we will not be permitted to change the rate of the order.

Order Descriptions
A description of each service offered will be located in the “Add an Order” page. It will outline each photo, which will be included. Client is responsible to select the appropriate order and must understand that there are no substitutions to the photos in the description. The customer has the option to customize an order under the “Add an Order” page and select the “Customize an Order”. All customized orders are subject to approval by Velocity REOS, Inc.  

Invoice Procedure

All orders must be prepaid or the client may place their credit card on file by calling us at 941-723-3200.

Photo Storage
Photo sets will be retained for up to 30 days from completion.

Exterior Photo Requirements
Many exterior photography services are offered. Client will select the appropriate order, which meets their needs. If there are any obstacles, such as trees, bush, fence, or other objects, which may obstruct the house, Velocity REOS, Inc. will attempt to take the photo to the best of our ability, but will NOT enter onto private property to take better photos.

Velocity REOS representatives cannot enter onto private property unless authorized. If a house is located off a long private driveway, our representatives will only photograph the property from public property.

Vacant Land
Included within each set will be
Street scene left
Street scene right
Street sign
Lot

Gated/Guarded Communities
Velocity REOS’s representatives are instructed to include the following photos:

Photo of the closed gate
Photo of the community sign (if available)
Photo(s) of adjacent street scenes

Interior Photo Requirements
Front of house
Right side of house
Left side of house
Back of house
Back yard
Front yard
Address verification (mailbox or on house)
Street scene left
Street scene right
At least one photo of each room (closets, storage, and pantries not included)
Major damage and debris
Garage
Pool (if applicable)
Major kitchen appliances (garbage disposals not included)
Mechanicals – such as water heater, air handlers (not included if in attic), electric panel, pool equipment, furnace, etc.
Street sign

Meeting with Point of Contacts
The point of contact (POC) will be required in the comments section of the order. Our contractors represent themselves as representatives of Velocity REOS, Inc. They will not represent themselves as an employee or assistant of the client themselves. If the POC does NOT show up for an appointment, a partial credit of $4.00 will be issued to Client. If our contractor makes an attempt to call the point of contact but is not able to scheduled an appointment due to a unresponsive or if not permitted interior access, client will receive a credit for the order, minus a surcharge of $3.00

Lockbox/Key Issues
If property has a lockbox, but the code or the key fails to work, or if Client fails to provide the code or key in the section, the representative will take all exterior photos. A $4.00 credit will be applied to the client’s account if no interior photos are taken.

Photo Size
Client selects the size of their photo set. 640x480, 800x600, 1120x840, or 1280x960.

Warranty
The services provided under this agreement will be performed in a professional manner in accordance with standard industry practices during the term of this agreement.

Order Submission
Client understands that each order is processed within minutes from when clicking the submit button. It is crucial that the proper addresses are entered. Fees will be charged for each order entered. Client understands that for each order entered, a fee will be added.

Entire Agreement
This Agreement constitutes the entire agreement between the parties, and supersedes any prior understanding or representation of any kind preceding the date of this agreement. No other promises, conditions, understandings or other agreements, whether oral or written, relating to the subject matter of this agreement, are to apply after the date of this agreement. This agreement may be modified in writing and must be signed by both the Company and Client. THE INDIVIDUAL AGREEING TO THIS AGREEMENT IS PERSONALLY RESPONSIBLE FOR ANY MONIES OWED TO VELOCITY REOS, INC.

Notice
Any notice, required or otherwise given, pursuant to this agreement shall be in writing with a mailed certified return receipt requested, postage prepaid, or delivered by overnight delivery service, addressed as follows:


Velocity REOS, Inc.
PO Box 110425
Lakewood Ranch FL 34211

GOVERNING LAW
This agreement shall be governed by and interpreted under the laws of the State of Florida. Exclusive venue for any disputes or litigation will be in Manatee County, FL